Guest Service and Support

If you come across any defective equipment or apartment issues during your stay, we kindly request that you complete the form below. Please see our Help Guide for troubleshooting information. For emergencies please contact our team.

Reception: (07) 5635 8941 (9 AM and 5 PM)

Maintenance Request Form

Do you want this attended to during your stay?

Yes

IF 'Yes' - Do you allow a staff member to enter your apartment in your absence?

Yes

Property Name / Apartment Number

Booking Name

Contact Number

Please provide a detailed description of the issue you are experiencing.

Please upload photos of described issue/s

Maximum file size: 10MB

If you are human, leave this field blank.